Start with the order.
Link the affected products and describe the issue. Keep the order context close to the work.
Internal claims for ShopifyIn development
Every product issue.
A clear next step.
A damaged item. A missing part. A supplier to follow up with. Keep the details and the person responsible together in one shared workspace.
For small Shopify teams. Installation is not available yet.
ClaimFlow by Zenit Apps
From the first report to the recorded resolution.
The planned workflowKeep the whole
Keep the whole
story together.
A claim can take more than one conversation to resolve. Give your team a place to pick up where the last person left off.
Know who is handling it.
Assign a teammate, keep internal notes and update the status as the claim moves forward.
Leave a clear next step.
Set the next action and follow-up date. Record the outcome when the issue is resolved.
Made for the follow-throughSmall team.
Small team.
Shared context.
For the person managing claims, and the teammate who needs to step in.
How we plan to handle your dataOne queue to come back to
See product issues together with their status, owner and next follow-up, so the next action has a home.
The details behind the decision
Keep internal notes and a history of claim changes together, with access controlled for your team.
Room for the waiting in between
Connect internal supplier records and mark what you are waiting for. Keep the next check-in visible while a claim is open.
A focused part of your workday
Works alongside your helpdesk.
ClaimFlow keeps track of internal follow-through. Customer conversations stay in your helpdesk. Refunds, returns and changes to orders or inventory stay in Shopify.
Proposed pilot planOne store.
One store.
One shared workspace.
We are developing a focused plan for small teams. The proposed price and trial below are not yet available to purchase.
Ask about the pilotClaimFlowProposed
$49 USD / month
Proposed 14-day trial
- 300 new claims per billing period
- Up to 5 active team members
- Ownership, internal notes and follow-ups
Pricing, limits and trial are subject to review. Final terms will appear in Shopify before you approve any subscription.
Read the pre-release termsA few useful answersBefore you
Before you
get started.
ClaimFlow is in development. These answers describe the current product direction.
Can I install ClaimFlow now?
Not yet. The app is in development and installation is not available. Contact us with a question about the product or its availability.
What kinds of issues is it designed for?
Damaged products, missing parts and other product issues that need internal follow-through. Each claim brings together the affected products, owner, notes and next action.
Does it issue refunds or contact customers?
No. Resolving a claim records an internal outcome. It does not issue a refund, edit a Shopify order, change inventory or send a message to a customer. Keep those actions in your existing Shopify and support workflows.
Who can see the claim details?
The planned workspace is internal to your store and uses team access controls. Read the privacy information for current website processing and planned app data handling.
Are the price and trial confirmed?
No. $49 USD per month, a 14-day trial and the stated limits are proposals. No subscription is available to purchase. Final pricing and terms will be shown through Shopify before approval.
Talk to the teamLet’s talk about
Let’s talk about
your claims workflow.
Tell us what is difficult to keep track of today. We would like to hear how your team works.
Contact Zenit
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